Something not working?

Subscriptions are billed through Apple, so they are managed in your iPhone’s settings, not in our app. Open Settings, tap your name at the top, tap Subscriptions, and choose Walk with Mentors. You can switch plans or cancel there. Cancelling takes effect at the end of the current billing period, and you keep access until then.

In the app, open Settings and tap Restore Purchases. Make sure your iPhone is signed in to the same Apple account you subscribed with. If it still does not come back, email us and we will sort it out.

Your first month of Pro is free, which is enough time to finish The WALK before you pay anything. Apple asks for a payment method up front; cancel any time during the free month and you will not be charged.

Inside the app: open Settings and choose Delete Account. Deletion is permanent and removes your journal entries, scans, walks, and mentor conversations from our systems. If you want to keep your writing, export your entries first. Deleting your account does not cancel your subscription, so cancel that in iPhone Settings too.

Yes. Your entries are yours, protected so only your account can read them. No ad tracking, no selling data, no training AI models on your journal. The full story is in our Privacy Policy.

First try closing and reopening the app; most sync hiccups resolve on their own. If a scan is stuck or a mentor will not respond, email us with what you were doing and a screenshot if you can. A human reads every message and we usually answer the same day.